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Please check below to see if your question has already been answered. This helps us respond to individual inquiries more quickly.
Does Qumely replace my official syllabus or course portal?
No. Qumely helps organize academic information, but official instructions from your institution, instructor, syllabus, or learning-management system always take precedence.
What happens when a date is missing?
Qumely keeps it marked TBD instead of guessing. Date-TBD work remains visible until you update it from an official source.
Can I review extracted information before it changes my calendar?
Yes. A syllabus becomes a Review first. You can inspect and correct course, schedule, grading, and task information before confirming it.
Is SmartStudy available now?
Not yet. SmartStudy pages are a transparent preview of a coming-soon experience.
How do streaks and check-ins work?
Check in once a day by spending 15 seconds in Qumely looking over your schedule and tasks. When the timer finishes, today’s flame lights up and your streak grows by one day. Checking in again later that day does not add another day.
If a day passes without a check-in, your streak resets. When available, a Streak Freeze can cover a missed day and keep your streak going.
The extracted dates are wrong. Can I fix them?
Yes. Before confirming a syllabus, use Review to correct dates, times, tasks, grading details, and other extracted information. Qumely marks uncertain information as TBD instead of inventing a date or time.
After confirmation, you can still correct editable course or task information from its edit screen.
Can I request a refund?
Qumely purchases are generally non-refundable, except where required by law or the payment platform’s policy.
If a syllabus extraction fails, its reserved upload or coins are restored under Qumely’s entitlement rules. Discarding a successful, usable Review does not refund the upload or coins used.
How do I cancel my subscription?
Open the menu and go to Subscription. Tap Manage subscription & billing, then Manage subscription. Billing is handled securely by Stripe, where you can update your payment method or cancel any time.
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